We are in the Passenger Sales Team constantly focusing on improving our quality and customer service and are now about to recruit a new colleague to come join us.
You will be a part of the Customer Service Center and be based in our Headquarter/Nordhavn.The team is responsible for the sales of all passenger routes, including the miniscruise between Copenhagen and Oslo. The department operate highly with KPI results and development to improve the customer experience.
You will be part of a team of nine people reporting to the Team Leader.
Your responsibilities are:
- To provide excellent customer service and look for the right solution for each guest
- Achieve own sales KPI’s
- Taking inbound calls & outbound
- Answering e-mails, callbacks, claims, Backoffice tasks
- Ambassador for the DFDS Way of Selling
We are looking for a dynamic person who takes customer service to another level and are able to work in a structured manner. As a person you are responsible, adaptable and takes ownership. It’s important that you see yourself as a team player and values collaboration.
We expect you to be:
• Motivated by achieving sales results
• Experienced within customer service
• Able to manage and focus on many different tasks at the same time.
• Experienced user in MS Office and Excel
• Good communication skills with customers and colleagues
• Proficient in Danish, Swedish and English
You will be working 5 days in our Customer Service Center. Your working hours will be between 9.00 – 18.00 with a monthly weekend shift.
You will be part of a successful international company, where customer focus is one of our buzzwords. We a constantly focusing on improving our services and products but also on developing our employees. This position is a unique opportunity to join the Travel industry in a well-functioning and dynamic company that offers inspiring colleagues and good working conditions.
If you have questions to the position please contact Team Leader Jeanne Rasmussen at +45 33 42 30 00 All applications will be treated in confidence.
If you find the job interesting and you can fulfill the expectations, please submit your CV and application in English by clicking SEND APPLICATION no later than April 10th and preferably earlier, as applications will be evaluated on an ongoing basis
Region: Region Hovedstaden
Application deadline: 10/04/2017
Expected Start Date: As soon as possible
Company homepage: http://www.dfds.com
DFDS provides shipping and transport services in Europe, generating annual revenues of EUR 1.8bn.
To over 8,000 freight customers, we deliver high performance and superior reliability through shipping & port terminal services, and transport & logistics solutions.
For six million passengers, we provide safe overnight and short sea ferry services.
Our 7,000 employees are located on ships and in offices across 20 countries. DFDS was founded in 1866, is headquartered in Copenhagen, and listed on Nasdaq Copenhagen.